{"id":94,"date":"2014-09-11T12:17:24","date_gmt":"2014-09-11T16:17:24","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?page_id=94"},"modified":"2023-03-27T07:02:25","modified_gmt":"2023-03-27T11:02:25","slug":"morgan-sindall-fitout","status":"publish","type":"page","link":"https:\/\/beyondphilosophy.com\/about\/case-studies\/morgan-sindall-fitout\/","title":{"rendered":"Morgan Sindall FitOut"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”on|off|off” _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2023\/03\/Banner-header-1.jpg” title_text=”Banner-header-1″ _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”-81px||-120px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text|700|||||||” text_text_color=”#FFFFFF” text_font_size=”55px” text_line_height=”1.3em” header_font=”Red Hat Text|700|||||||” header_font_size=”55px” header_line_height=”1.2em” background_enable_image=”off” min_height=”62.6px” custom_margin=”-160px|||100px|false|false” text_text_shadow_style=”preset1″ header_text_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Morgan Sindall FitOut<\/span><\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”33px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][lwp_divi_breadcrumbs font_icon=”5||divi||400″ link_color=”#FFFFFF” separator_color=”#f6a01d” current_text_color=”#f6a01d” _builder_version=”4.19.0″ _module_preset=”default” module_font=”Red Hat Text|300|||||||” module_font_size=”15px” background_color=”#000000″ custom_margin=”0px||||false|false” custom_padding=”0px|||10%|false|false” global_colors_info=”{}”][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” admin_label=”mobile header” _builder_version=”4.19.0″ _module_preset=”default” background_color=”#501b5f” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” background_color=”#501b5f” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _dynamic_attributes=”content” _module_preset=”default” text_font=”Red Hat Text|600|||||||” text_text_color=”#FFFFFF” text_font_size=”39px” text_line_height=”1.3em” header_font=”Red Hat Text|600|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”32px” background_color=”#501b5f” custom_margin=”||||false|false” custom_padding=”32px||32px||false|false” text_text_shadow_style=”preset1″ header_text_shadow_style=”preset1″ global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][lwp_divi_breadcrumbs font_icon=”5||divi||400″ link_color=”#FFFFFF” separator_color=”#f6a01d” current_text_color=”#f6a01d” _builder_version=”4.19.0″ _module_preset=”default” module_font=”Red Hat Text|300|||||||” module_font_size=”15px” background_color=”#000000″ custom_margin=”0px||||false|false” custom_padding=”0px|||10%|false|false” global_colors_info=”{}”][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Steven Elliot, CEO of Morgan Sindall FitOut,<\/strong> is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.
In this interview Steven Elliot, CEO of Morgan Sindall FitOut, talks about the experience of implementing a customer experience program, the results of previous research and the future prospects to be gleaned from implementing a great customer experience program.<\/p>\n

Morgan Sindall Group plc is a leading UK construction and regeneration group with a turnover of \u00a32.2 billion, employing over 7,000 people and operating in the public and commercial sectors. They operate through five divisions of construction and infrastructure, affordable housing, fit out, urban regeneration and investments.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” custom_css_main_element=”font-size: 14px;” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#1: CUSTOMER EXPERIENCE: SETTING COMPETITIVE ADVANTAGE<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/BfZlLTgxvPI” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#2: HOW A PERFECT CUSTOMER EXPERIENCE IS?<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/FzSDbWtlXkI” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#3: WHY TO DECIDE STARTING A CUSTOMER EXPERIENCE PROGRAM<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/5cK_ZYerzWg” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#3: WHY TO DECIDE STARTING A CUSTOMER EXPERIENCE PROGRAM<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/xV1Cat-LQRU” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#5: CUSTOMER EXPERIENCE IN THE B2B MARKETPLACE<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/CJCFDpjbE0w” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#6: IMPLEMENTING THE PERFECT CUSTOMER EXPERIENCE<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/7uaYXVuLVRM” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#7: EXAMPLE OF IMPLEMENTING PERFECT CUSTOMER EXPERIENCE<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/SazbhuFQje4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” text_font=”Red Hat Text||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]#8: REASONS TO PUSH ON THE CUSTOMER EXPERIENCE<\/strong>[\/et_pb_text][et_pb_video src=”http:\/\/www.youtube.com\/embed\/DjLiLJcPxmI” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/10\/morgan-sindall-case-study.pdf” button_text=”Download the Morgan Sindall Case Study” button_alignment=”center” _builder_version=”4.19.0″ _module_preset=”default” custom_button=”on” button_text_size=”35px” button_text_color=”#FFFFFF” button_bg_color=”#f6a01d” button_font=”Red Hat Text|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#FFFFFF” background_layout=”dark” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.0″ _module_preset=”default” background_color=”#501b5f” min_height=”359.3px” custom_margin=”0px||-62px||false|false” custom_padding=”0px||||false|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” background_color=”#501b5f” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” custom_css_main_element=”li{|| margin: 10px 0;||}||a.smallred, a.bigred {|| background: white !important;|| border: 1px solid #fff 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Let’s talk…<\/span><\/h2>\n

…about how we can help you with your goals. Schedule a no-cost, no obligation consultation with us today.<\/span><\/p>\nContact us now\u00a0\u00a0\u00a0\u00a0<\/i><\/a>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2022\/12\/lets-talk.jpg” title_text=”lets-talk” _builder_version=”4.19.0″ _module_preset=”default” z_index=”7″ width=”83.3%” custom_margin=”||-70vw||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Morgan Sindall FitOut

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<\/span> Home<\/span><\/a><\/span> 5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Steven Elliot, CEO of Morgan Sindall FitOut, is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":77,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

[vc_row][vc_column width=\"1\/1\"][vc_column_text]Steven Elliot, CEO of Morgan Sindall FitOut,<\/strong> is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.
In this interview Steven Elliot, CEO of Morgan Sindall FitOut, talks about the experience of implementing a customer experience program, the results of previous research and the future prospects to be gleaned from implementing a great customer experience program.<\/p>

Morgan Sindall Group plc is a leading UK construction and regeneration group with a turnover of \u00a32.2 billion, employing over 7,000 people and operating in the public and commercial sectors. They operate through five divisions of construction and infrastructure, affordable housing, fit out, urban regeneration and investments.[\/vc_column_text][divider xs_height=\"10\" sm_height=\"15\"][vc_row_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/BfZlLTgxvPI\"][vc_column_text]<\/p>

Clip #1: Customer Experience: Setting Competitive Advantage<\/h3>

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/FzSDbWtlXkI\"][vc_column_text]<\/p>

Clip #2: How a Perfect Customer Experience is?<\/h3>

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/5cK_ZYerzWg\"][vc_column_text]<\/p>

Clip #3: Why to Decide Starting a Customer Experience Program<\/h3>

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/xV1Cat-LQRU\"][vc_column_text]<\/p>

Clip #4: Results from Customer Experience Programs<\/h3>

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/CJCFDpjbE0w\"][vc_column_text]<\/p>

Clip #5: Customer Experience in the B2B Marketplace<\/h3>

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/7uaYXVuLVRM\"][vc_column_text]<\/p>

Clip #6: Implementing the Perfect Customer Experience<\/h3>

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/SazbhuFQje4\"][vc_column_text]<\/p>

Clip #7: A Good Example of Implementing the Perfect Customer Experience<\/h3>

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_video src=\"http:\/\/www.youtube.com\/embed\/DjLiLJcPxmI\"][vc_column_text]<\/p>

Clip #8: Reasons to Push on the Customer Experience<\/h3>

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