{"id":77,"date":"2014-09-11T11:17:46","date_gmt":"2014-09-11T15:17:46","guid":{"rendered":"http:\/\/beyondphilosophy.com\/?page_id=77"},"modified":"2023-10-19T18:40:15","modified_gmt":"2023-10-19T22:40:15","slug":"case-studies","status":"publish","type":"page","link":"https:\/\/beyondphilosophy.com\/about\/case-studies\/","title":{"rendered":"Case Studies"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2023\/03\/Banner-header-1.jpg&#8221; title_text=&#8221;Banner-header-1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-81px||-120px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Red Hat Text|700|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;55px&#8221; text_line_height=&#8221;1.3em&#8221; header_font=&#8221;Red Hat Text|700|||||||&#8221; header_font_size=&#8221;55px&#8221; header_line_height=&#8221;1.2em&#8221; background_enable_image=&#8221;off&#8221; min_height=&#8221;62.6px&#8221; custom_margin=&#8221;-160px|||100px|false|false&#8221; text_text_shadow_style=&#8221;preset1&#8243; header_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: left;\"><strong><span style=\"color: #ffffff;\">Case Studies<\/span><\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;28px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; 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da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/maersk-line-v2.jpg&#8221; title=&#8221;Maersk Line&#8221; description=&#8221;Over a 30 month period Maersk Line improved their Net Promoter Score\u00ae from -10 to +30. A 40 point improvement. How have they achieved this? What is their secret?&#8221; background_color=&#8221;rgba(80,27,95,0.72)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/maersk-line\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/ricoh-canada-casestudy-cover.png&#8221; title=&#8221;RICOH Canada&#8221; description=&#8221;How RICOH Canada took their Net Promoter Score\u00ae (NPS\u00ae) from 25 to 59, a 34 point improvement.&#8221; background_color=&#8221;rgba(246,160,29,0.87)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/ricoh\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/Morgan-sindall-v2.jpg&#8221; title=&#8221;Morgan Sindall&#8221; description=&#8221;Steven Elliot, CEO of Morgan Sindall FitOut, is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">customer experience<\/a>.&#8221; background_color=&#8221;rgba(80,27,95,0.72)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/morgan-sindall-fitout\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/Memorial-Hermann-v2.jpg&#8221; title=&#8221;Memorial Hermann Hospital System&#8221; description=&#8221;How one hospital system changed its entire culture from the ground up in order to become an award-winning, market-leading example of patient experience and satisfaction excellence.&#8221; background_color=&#8221;rgba(246,160,29,0.87)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/memorial-hermann-hospital-system\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/du.jpg&#8221; title=&#8221;DU&#8221; description=&#8221;Over the course of 21 months the du grew their post-subscriber base by 109%, increasing their market share by 10%. How have they achieved this?&#8221; background_color=&#8221;rgba(80,27,95,0.72)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/du\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][DLIHPM_image_hover hover_style=&#8221;reveal-up&#8221; image=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/aviva-v2.jpg&#8221; title=&#8221;Aviva&#8221; description=&#8221;Darren Cornish, Director of Customer Experience for Aviva, is interviewed by Colin Shaw about how how to start a company-wide initiative to improve customer experience.&#8221; background_color=&#8221;rgba(246,160,29,0.87)&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Red Hat Text|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;22px&#8221; description_font_size=&#8221;17px&#8221; link_option_url=&#8221;https:\/\/beyondphilosophy.com\/about\/case-studies\/aviva\/&#8221; global_colors_info=&#8221;{}&#8221;][\/DLIHPM_image_hover][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#501b5f&#8221; min_height=&#8221;359.3px&#8221; custom_margin=&#8221;||-62px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#501b5f&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;li{||  margin: 10px 0;||}||a.smallred, a.bigred {||  background: white !important;||  border: 1px solid #fff !important;||  color: #333034 !important;||}||a.small-button, a.icon-button {||  padding: 6px 44px !important;||  font-weight: bold !important;||  font-size: 18px !important;||}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #ffffff;\">Let&#8217;s talk&#8230;<\/span><\/h2>\n<p><span style=\"color: #ffffff; font-size: 24px; font-weight: lighter;\">&#8230;about how we can help you with your goals. Schedule a no-cost, no obligation consultation with us today.<\/span><\/p>\n<a href='https:\/\/beyondphilosophy.com\/contact\/' class='small-button smallblue'>Contact us now\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-arrow-right\" style=\"font-size: 18px; color: white;\"><\/i><\/a>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2022\/12\/lets-talk.jpg&#8221; title_text=&#8221;lets-talk&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;7&#8243; width=&#8221;83.3%&#8221; custom_margin=&#8221;||-70vw||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Case Studies<div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/beyondphilosophy.com\/\" class=\"home\"><span property=\"name\">Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/beyondphilosophy.com\/\" class=\"home\"><span property=\"name\">Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module DLIHPM_image_hover DLIHPM_image_hover_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<figure class=\"divi-image-hover image-hover-&#8221;reveal-up&#8221; imagehover-&#8221;reveal-up&#8221;\" style=\"background-color:#135796;--background-color:#135796;\">\n\t\t\t<img decoding=\"async\" class=\"image-hover-img\" alt=\"\" src=\"&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/maersk-line-v2.jpg&#8221;\" srcset=\"&#8221;https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2014\/09\/maersk-line-v2.jpg&#8221; 1x, 2x\" \/>\n\t\t\t<figcaption>\n\t\t\t\t<h2 class=\"image-hover-figtitle\">&#8221;Maersk<\/h2>\n\t\t\t\t<div class=\"image-hover-figdescription\"><p>&#8221;Over<\/p><\/div>\n\t\t\t<\/figcaption>\n\t\t\t\n\t\t\t<\/figure>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":12,"featured_media":0,"parent":125,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[vc_row][vc_column width=\"1\/1\"][divider sm_height=\"50\" md_height=\"70\" lg_height=\"70\"][\/vc_column][\/vc_row][vc_row swatch=\"swatch-bp-original\" bg_type=\"no_bg\"][vc_column width=\"1\/3\"][vc_single_image image=\"13457\" size=\"full\" image_stretch=\"fullwidth\" alt=\"Maersk Line customer experience case study\" overlay=\"caption\" item_link_type=\"item\" link=\"\/case-studies\/maersk-line\/\" caption_title=\"Maersk Line\" caption_text=\"Over a 30 month period Maersk Line improved their Net Promoter Score\u00ae from -10 to +30. 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What is their secret?\" hover_filter=\"blur\" overlay_animation=\"fade-in from-top\" onclick=\"custom_link\"][vc_single_image image=\"13458\" size=\"full\" image_stretch=\"fullwidth\" alt=\"Memorial Hermann customer experience case study\" title=\"Memorial Hermann CX Case Study\" overlay=\"caption\" item_link_type=\"item\" link=\"\/case-studies\/memorial-hermann-hospital-system\/\" caption_title=\"Memorial Hermann Hospital System\" caption_text=\"How one hospital system changed its entire culture from the ground up in order to become an award-winning, market-leading example of patient experience and satisfaction excellence.\" hover_filter=\"blur\" overlay_animation=\"fade-in from-top\" onclick=\"custom_link\"][\/vc_column][vc_column width=\"1\/3\"][vc_single_image image=\"15440\" size=\"full\" image_stretch=\"fullwidth\" alt=\"Ricoh customer experience case study\" title=\"Ricoh CX Case Study\" overlay=\"caption\" item_link_type=\"item\" link=\"\/case-studies\/ricoh\/\" caption_title=\"RICOH Canada\" caption_text=\"How RICOH Canada took their Net Promoter Score\u00ae (NPS\u00ae) from 25 to 59, a 34 point improvement.\" hover_filter=\"blur\" button_text_details=\"View Case Study\" overlay_animation=\"fade-in from-top\" onclick=\"custom_link\"][vc_single_image image=\"13456\" size=\"full\" image_stretch=\"fullwidth\" alt=\"du customer experience case study\" title=\"du CX Case Study\" overlay=\"caption\" item_link_type=\"item\" link=\"\/case-studies\/du\/\" caption_title=\"du\" caption_text=\"Over the course of 21 months the du grew their post-subscriber base by 109%, increasing their market share by 10%. 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