{"id":7022,"date":"2013-01-31T00:06:04","date_gmt":"2013-01-31T00:06:04","guid":{"rendered":"http:\/\/www.beyondphilosophy.com\/?p=7022"},"modified":"2019-10-07T08:43:44","modified_gmt":"2019-10-07T12:43:44","slug":"the-three-must-see-videos-on-customer-experience-management","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/the-three-must-see-videos-on-customer-experience-management\/","title":{"rendered":"The Three Must See Videos on Customer Experience Management"},"content":{"rendered":"<p>For the New Year we thought we\u2019d give you access to some of the key videos we have found on <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a> Management.<\/p>\n<p><strong>Number 1: The Piano Stairs and the Fun Principle<\/strong><\/p>\n<p>This is a great Video that demonstrates the Fun Principle. If you have ever wanted to seek inspiration on how to turn<br \/>\n<span class=\"GINGER_SOFATWARE_correct\">the<\/span> most boring experience into something Fun, Interesting and Engaging then download and share this around.<\/p>\n<p><strong>Number 2: What is Customer Experience Management?<\/strong><\/p>\n<p style=\"text-align: justify;\">Getting to describe exactly what Customer Experience is always a challenge \u2013 so how is it different from Marketing and Customer Service then?\u00a0 This video is a great short video from CustVox that can be shared around your <span class=\"GINGER_SOFATWARE_correct\">organisation<\/span>. It really gets to the heart of what <a title=\"Customer Experience Management Consultancy\" href=\"http:\/\/www.beyondphilosophy.com\/customer-experience\">Customer Experience Management<\/a> actually means.<\/p>\n<p><strong>Number 3:\u00a0The Digital Customer Experience<\/strong><\/p>\n<p style=\"text-align: justify;\">This is a great video <span class=\"GINGER_SOFATWARE_correct\">from<\/span> Blackberry highlighting the future impact of Social Media and the Digital Experience on <span class=\"GINGER_SOFATWARE_correct\">customer\u2019s<\/span> daily lives. Ever wondered what Social really means for the future, this shows you.<\/p>\n<p><center><\/center>&nbsp;<\/p>\n<table style=\"background-color: #dfdddd;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<div style=\"padding: 10px; float: left; padding-left: 20px;\">\n<\/div>\n<\/td>\n<td style=\"padding-right: 20px; text-align: justify;\"><span style=\"line-height: 19px;\"><strong>Steven Walden<\/strong>\u00a0is VP Consulting and Thought-Leadership for Beyond Philosophy. Steven has 17 years\u00a0<a href=\"http:\/\/www.beyondphilosophy.com\/services\/strategy\">Strategy Consultancy<\/a>\u00a0experience directing and designing strategies for major B2C &amp; B2B firms. At Beyond Philosophy, the Global\u00a0<a href=\"http:\/\/www.beyondphilosophy.com\/\">Customer Experience Consultancy<\/a>, he is a Thought Leader and Innovator, directing engagements to assist leading firms to transform through Customer Experience. A world-leader in\u00a0<a href=\"http:\/\/www.beyondphilosophy.com\/customer-experience\/the-emotional-experience\">emotional experience<\/a>\u00a0his skills lie in innovation, thought-leadership, strategy consultancy and Qual\/ Quant research. He is a regular speaker at conferences, blog writer, CE Trainer and international author.<br \/>\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>For the New Year we thought we\u2019d give you access to some of the key videos we have found on Customer Experience Management. Number 1: The Piano Stairs and the Fun Principle This is a great Video that demonstrates the Fun Principle. If you have ever wanted to seek inspiration on how to turn the [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[323,83],"tags":[],"class_list":["post-7022","post","type-post","status-publish","format-standard","hentry","category-customer-engagement","category-customer-experience-1"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/7022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=7022"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/7022\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=7022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=7022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=7022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}