{"id":6639,"date":"2013-01-03T00:23:57","date_gmt":"2013-01-03T00:23:57","guid":{"rendered":"http:\/\/www.beyondphilosophy.com\/?p=6639"},"modified":"2019-12-02T08:05:42","modified_gmt":"2019-12-02T13:05:42","slug":"our-most-popular-blogs-of-2012","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/our-most-popular-blogs-of-2012\/","title":{"rendered":"Our most popular blogs of 2012"},"content":{"rendered":"<div id=\"attachment_6645\" style=\"width: 330px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-6645\" class=\" wp-image-6666 \" title=\"Our 5 most popular blogs 2012\" src=\"http:\/\/www.beyondphilosophy.com\/wp-content\/uploads\/2013\/01\/2013-new-year.jpg\" alt=\"Our most popular blogs of 2012\" width=\"320\" height=\"280\" \/><p id=\"caption-attachment-6645\" class=\"wp-caption-text\">Our 5 most popular blogs 2012<\/p><\/div>\n<p style=\"text-align: justify;\">As we look back at the past 12 months, I thought it would be interesting to review our most popular posts of 2012.<\/p>\n<p style=\"text-align: justify;\">1. \u00a0The first proved to be very controversial as I was suggesting the end of <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a> as a movement:\u00a0\u201c<a href=\"http:\/\/www.beyondphilosophy.com\/blog\/rip-customer-experience-seven-reasons-why-customer-experience-danger-dying\">RIP Customer Experience: Seven reasons why Customer Experience is in danger of dying<\/a>.\u201d<\/p>\n<p style=\"text-align: justify;\">2. \u00a0The second was looking at the Telecoms industry where I used to work for many years and asked \u201c<a href=\"http:\/\/www.beyondphilosophy.com\/blog\/why-are-telecoms-so-bad-customer-experience\">Why are Telecoms so bad at Customer Experience<\/a>.\u201d<\/p>\n<p style=\"text-align: justify;\">3. \u00a0Designing a Customer Experience and Journey mapping is very popular at the moment. My colleague Kalina Janevska wrote a blog, \u201c<a href=\"http:\/\/www.beyondphilosophy.com\/blog\/what-makes-good-customer-experience-journey-map-checklist\">What makes up a good Customer Experience Journey Map? \u2013 A checklist<\/a>.\u201d<\/p>\n<p style=\"text-align: justify;\">4. \u00a0One of my colleagues, Qaalfa Dibeehi, at Beyond Philosophy was in Amsterdam meeting a client when he came across this new concept store from Starbucks. &#8211;\u00a0<a title=\"Permanent Link to The Destination Starbucks \u2013 a concept customer experience\" href=\"http:\/\/www.beyondphilosophy.com\/blog\/destination-starbucks-concept-customer-experience\" rel=\"bookmark\">The Destination Starbucks \u2013 a concept customer experience<\/a><\/p>\n<p style=\"text-align: justify;\">5. I delivered a key note speech (<a href=\"http:\/\/www.beyondphilosophy.com\/services\/conference-speaking\">http:\/\/www.beyondphilosophy.com\/services\/conference-speaking<\/a> ) in London this year for Oracle and they produced some interesting stats for the event. The post was \u201c<a href=\"http:\/\/www.beyondphilosophy.com\/blog\/new-statistics-on-the-state-of-customer-loyalty-and-customer-experience\">New Statistics on Customer Loyalty and Customer Experience<\/a>.\u201d<\/p>\n<p>I hope you enjoyed these posts and are looking forward to some good blogs written by the team in 2013. Thank you to all our readers for your support!<\/p>\n<table style=\"background-color: #dfdddd;\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<div style=\"padding: 10px; float: left; padding-left: 20px;\">\n<p><a href=\"http:\/\/www.beyondphilosophy.com\/wp-content\/uploads\/2012\/10\/colin-smiling.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5619\" title=\"Colin-shaw-smiling.jpg\" src=\"http:\/\/www.beyondphilosophy.com\/wp-content\/uploads\/2012\/10\/colin-smiling.jpg\" alt=\"Colin Shaw\" width=\"98\" height=\"130\" \/><\/a><\/p>\n<\/div>\n<\/td>\n<td style=\"padding-right: 20px; text-align: justify;\"><a href=\"http:\/\/www.beyondphilosophy.com\/about-us\/team\/colin-shaw\" target=\"_blank\" rel=\"noopener noreferrer\">Colin Shaw<\/a>\u00a0is founder &amp; CEO of Beyond Philosophy, one of the world\u2019s first organizations devoted to customer experience. Colin is an international author of four best-selling books.\u00a0<a href=\"http:\/\/www.beyondphilosophy.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Beyond Philosophy<\/a>\u00a0provide consulting, specialised research &amp; training from offices in Atlanta, Georgia and London, England.<br \/>\n<span style=\"line-height: 19px;\"><br \/>\nFollow Colin Shaw on Twitter:\u00a0<\/span><a style=\"line-height: 19px;\" href=\"https:\/\/twitter.com\/#!\/ColinShaw_CX\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">@ColinShaw_CX<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>As we look back at the past 12 months, I thought it would be interesting to review our most popular posts of 2012. 1. \u00a0The first proved to be very controversial as I was suggesting the end of Customer Experience as a movement:\u00a0\u201cRIP Customer Experience: Seven reasons why Customer Experience is in danger of dying.\u201d [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[83,113,271,346,338,411],"tags":[],"class_list":["post-6639","post","type-post","status-publish","format-standard","hentry","category-customer-experience-1","category-customer-loyalty","category-emotional-experience","category-experience-design","category-moment-mapping","category-telecom-blog"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/6639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=6639"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/6639\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=6639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=6639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=6639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}