{"id":591,"date":"2009-03-12T00:00:00","date_gmt":"2009-03-12T00:00:00","guid":{"rendered":"https:\/\/beyondphilosophy.com\/how-start-customer-experience-programme\/"},"modified":"2019-11-30T04:04:02","modified_gmt":"2019-11-30T09:04:02","slug":"how-start-customer-experience-programme","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/how-start-customer-experience-programme\/","title":{"rendered":"How to start a Customer Experience Programme"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/5nMm9ZZtkSQ\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>How do you start a successful Customer Experience program?<\/p>\n<div class=\"body\">\n<p>Aviva (Norwich Union) are the fifth largest insurance company in the world. They have been working to improve their Customer Experience for the past 4 years. In the first of a series of videos, Darren Cornish the Director (VP) of Customer Experience explains how the program started and how the senior team were engaged.<\/p>\n<p>&nbsp;<\/p>\n<p>By Colin Shaw | Published: March 12, 2009<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aviva (Norwich Union) are the fifth larget insurance company in the world. They have been working to improve their Customer Expeience for the past 4 years. In the first of a series of videos, Darren Cornish the Director (VP) of Customer Experience explains how the programme started and how the senior team were engaged.<\/p>\n<p>&nbsp;<\/p>\n<p>By Colin Shaw | Published: March 12, 2009<\/p>\n<p>\t&nbsp;<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[83],"tags":[],"class_list":["post-591","post","type-post","status-publish","format-standard","hentry","category-customer-experience-1"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=591"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/591\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}