{"id":32648,"date":"2024-06-01T02:00:35","date_gmt":"2024-06-01T06:00:35","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?p=32648"},"modified":"2024-05-14T14:12:45","modified_gmt":"2024-05-14T18:12:45","slug":"the-ai-race-is-on-get-ahead-by-avoiding-these-surprisingly-simple-mistakes","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/the-ai-race-is-on-get-ahead-by-avoiding-these-surprisingly-simple-mistakes\/","title":{"rendered":"The AI Race Is On! Get Ahead By Avoiding These Surprisingly Simple Mistakes"},"content":{"rendered":"\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" title=\"Embed Player\" src=\"https:\/\/play.libsyn.com\/embed\/episode\/id\/31290852\/height\/192\/theme\/modern\/size\/large\/thumbnail\/yes\/custom-color\/ffffff\/time-start\/00:00:00\/hide-playlist\/yes\/download\/yes\/font-color\/000000\" height=\"192\" width=\"100%\" scrolling=\"no\" allowfullscreen webkitallowfullscreen=\"true\" mozallowfullscreen=\"true\" oallowfullscreen=\"true\" msallowfullscreen=\"true\" 0=\"style=&quot;border:\" 1=\"none;&quot;&gt;&lt;\/iframe\" class=\"iframe-class\" frameborder=\"0\"><\/iframe>\n\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">This has been created in partnership with <\/span><\/i><a href=\"https:\/\/www.nice.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><i><span style=\"font-weight: 400;\">NICE<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it&#8217;s challenging to understand how AI fits into the broader tech stack and business systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s episode, <\/span><a href=\"https:\/\/www.linkedin.com\/in\/elizabethtobey\/\" target=\"_blank\" rel=\"noopener nofollow\"><span style=\"font-weight: 400;\">Elizabeth Tobey<\/span><\/a><span style=\"font-weight: 400;\">, (Head of Marketing for Digital and AI for <\/span><a href=\"https:\/\/www.nice.com\/websites\/cx.ai.now\/?utm_source=nice.com&amp;utm_medium=web&amp;utm_campaign=NL_Q124_EN_CXD_GLOB_233908_CLP_CX-AI-NOW&amp;utm_detail=homepage-banner\" target=\"_blank\" rel=\"noopener nofollow\"><span style=\"font-weight: 400;\">NICE<\/span><\/a>) <a href=\"https:\/\/www.linkedin.com\/company\/nice-systems\/\" target=\"_blank\" rel=\"noopener nofollow\"><span style=\"font-weight: 400;\">NICE<\/span><\/a><span style=\"font-weight: 400;\">, an AI platform, shares insights on effectively using AI to enhance experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following video summarizes what I see happening in many organizations regarding implementing AI:<\/span><\/p>\n\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/CufZDODMEmw?si=jesHhATCW11TEi7b\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" 0=\"allowfullscreen&gt;&lt;\/iframe\" scrolling=\"yes\" class=\"iframe-class\"><\/iframe>\n\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Tobey says that many organizations have told her they don\u2019t know where to start. She emphasizes the importance of beginning with impactful AI use cases and setting clear KPIs to measure success post-deployment. NICE&#8217;s suite of solutions helps identify pain points within a company, enabling targeted AI implementations, such as Enlighten XO, which stands for experience optimization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, implementing AI requires overcoming siloed approaches and investing in third-party solutions due to resource limitations and expertise within organizations. Customizing AI models for specific customer experiences is crucial, as different experiences require different approaches.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, you don\u2019t want the same experience buying a luxury car as returning running shoes. One must feel posh and comprehensive, while the other should be quick and easy. (We\u2019ll let you guess which is which.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tobey advises that to sell AI within an organization, one should focus on solving business problems rather than promoting AI. Managing expectations about AI capabilities is essential, as AI alone cannot solve all problems. Instead, AI should complement existing technology, culture, and business objectives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tobey suggests clearly understanding success criteria and providing data to potential partners to demonstrate realistic outcomes. Building relationships with partners invested in success ensures alignment with business needs and fosters growth opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this episode, we will also discuss:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The importance of understanding AI nuances and use cases across different organizational roles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How AI solutions should align with existing technology and business objectives.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The role of partnerships in AI implementation and success.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing expectations and avoiding overreliance on AI.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The evolution of AI technology and its potential impact on businesses.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizing AI solutions to address specific business challenges.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leveraging AI to enhance customer experiences and drive business growth.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This has been created in partnership with NICE. AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it&#8217;s challenging to understand how AI fits into the broader tech stack and business systems. In today\u2019s episode, Elizabeth [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":27706,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[640],"tags":[],"class_list":["post-32648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/32648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=32648"}],"version-history":[{"count":8,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/32648\/revisions"}],"predecessor-version":[{"id":32658,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/32648\/revisions\/32658"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media\/27706"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=32648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=32648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=32648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}