{"id":32231,"date":"2023-12-02T04:57:43","date_gmt":"2023-12-02T09:57:43","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?p=32231"},"modified":"2023-12-02T04:58:27","modified_gmt":"2023-12-02T09:58:27","slug":"unleashing-the-power-of-ai-vs-human-touch-which-delivers-a-superior-customer-experience","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/unleashing-the-power-of-ai-vs-human-touch-which-delivers-a-superior-customer-experience\/","title":{"rendered":"Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?"},"content":{"rendered":"\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" style=\"border:none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/28869273\/height\/100\/width\/\/thumbnail\/yes\/render-playlist\/no\/theme\/custom\/tdest_id\/606730\/custom-color\/f7a011\" height=\"100\" width=\"100%\" scrolling=\"no\" 0=\"allowfullscreen\" 1=\"webkitallowfullscreen\" 2=\"mozallowfullscreen\" 3=\"oallowfullscreen\" 4=\"msallowfullscreen\" class=\"iframe-class\" frameborder=\"0\"><\/iframe>\n\n<p dir=\"ltr\">Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a>?<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">I often say, &#8220;None of us are as clever as all of us.&#8221; However, sayings are more useful when they can spur action. So, we have a proposition for you:<\/p>\n<p dir=\"ltr\">If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. To learn more, <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSddjvR2riD_6UviB5hs4D_YzfNK6saxvFPuDmj35tsPW1rM3Q\/viewform\" rel=\"nofollow noopener\" target=\"_blank\"> click here<\/a>.<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">To that end, <a href=\"https:\/\/www.linkedin.com\/in\/thosmartin\/\" rel=\"nofollow noopener\" target=\"_blank\">Tom Martin<\/a>, <a href=\"https:\/\/www.glance.cx\/\" rel=\"nofollow noopener\" target=\"_blank\">CEO at Glance<\/a>, has submitted one about AI.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">Tom makes an excellent point. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add.<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">AI presents opportunities to shift some routine tasks from human employees to virtual ones. However, shifting of tasks should mean reducing head count. Instead, AI should be a way to help employees pay more attention to the needs of customers.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">Moreover, we should be realistic about the power of AI. It isn&rsquo;t magic; it can&rsquo;t solve all our problems. What it can do is be a powerful tool that we can leverage and develop over time.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">We have been here before, too. I had a system that was going to be the best thing that ever happened to my organization 20 years ago. That was the fantasy. The reality was quite different.<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">And let&rsquo;s not forget the internet. It took years for it to be what it is today. AI will likely follow a similar path.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">In this episode we explore the points made by Tom in his video along with our take on AI and Customer <strong>Experiences.<\/strong> Perhaps most importantly, we implore organizations to remember that AI doesn&rsquo;t replace your employees; it enhances what they can do for customers.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">Here are some other key moments in the discussion:<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<ul>\n<li dir=\"ltr\" aria-level=\"1\">\n<p dir=\"ltr\" role=\"presentation\"><strong>04:28<\/strong>&nbsp; We listen to Tom&rsquo;s video and why he thinks leading with humans creates a better AI strategy.&nbsp;<\/p>\n<\/li>\n<li dir=\"ltr\" aria-level=\"1\">\n<p dir=\"ltr\" role=\"presentation\"><strong>09:48<\/strong>&nbsp; Both Ryan and Colin share their thoughts about AI and the next frontier of business, including Colin&rsquo;s frustrations with the phrase, &ldquo;high call volumes at the moment.&rdquo;<\/p>\n<\/li>\n<li dir=\"ltr\" aria-level=\"1\">\n<p dir=\"ltr\" role=\"presentation\"><strong>18:10<\/strong>&nbsp; Colin shares a story about a new system implementation program that didn&rsquo;t live up to his hopes and dreams for it 20 years ago, and how that applies to organization implementation with AI. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n<\/li>\n<li dir=\"ltr\" aria-level=\"1\">\n<p dir=\"ltr\" role=\"presentation\"><strong>20:23<\/strong>&nbsp; Ryan explains the Hype Cycle and how it applies to the implementation and adoption of AI.&nbsp;<\/p>\n<\/li>\n<li dir=\"ltr\" aria-level=\"1\">\n<p dir=\"ltr\" role=\"presentation\"><strong>26:50<\/strong>&nbsp; We both share out thoughts about the future of AI in organization and what you should take away from the discussion.<\/p>\n<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\"><em><strong>Did you know we have a YouTube Channel too? <a href=\"https:\/\/bit.ly\/3Nn9KBQ\" rel=\"nofollow noopener\" target=\"_blank\">Check it out here<\/a>.<\/strong><\/em><\/p>\n<p><strong><\/p>\n<p><\/strong><\/p>\n<p dir=\"ltr\"><strong>About Colin Shaw<\/strong><\/p>\n<p dir=\"ltr\">LinkedIn recognizes&nbsp;<a href=\"https:\/\/bit.ly\/3lfmiMy\" rel=\"nofollow noopener\" target=\"_blank\">Colin Shaw&nbsp;<\/a>as one of the &#8216;World&#8217;s Top 150 Business Influencers.&#8217; As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter <a href=\"https:\/\/www.linkedin.com\/newsletters\/6592050440320368642\/\" rel=\"nofollow noopener\" target=\"_blank\"> &lsquo;Why Customers Buy&rsquo;.<\/a> The Financial Times&nbsp;selected Beyond Philosophy as one of the best management consultancies for four years.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\">Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.&nbsp;<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/bit.ly\/3khNOrw\" rel=\"nofollow noopener\" target=\"_blank\">Click here<\/a>&nbsp;to learn more about Professor Ryan Hamilton of Emory University.&nbsp;<\/p>\n<p><strong><\/p>\n<p><\/strong><\/p>\n<p dir=\"ltr\"><em><strong>How can we help?<\/strong><\/em><\/p>\n<p dir=\"ltr\"><em><a href=\"https:\/\/bit.ly\/2JUAey1\" rel=\"nofollow noopener\" target=\"_blank\">Click here<\/a>&nbsp;to learn more about Beyond Philosophy&#8217;s Suite of Services.<\/em><\/p>\n<p><em><strong id=\"docs-internal-guid-15ee5a06-7fff-d29b-36e5-d05114bfacdb\"><br \/>Please tell us how we are doing! <a href=\"https:\/\/bit.ly\/3P6z0MI\" rel=\"nofollow noopener\" target=\"_blank\">Complete this short survey.<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience? &nbsp; I often say, &#8220;None of us are as clever as all of us.&#8221; However, sayings are more useful when they can spur action. So, we have a proposition for you: If you have something you want to say about experiences [&hellip;]<\/p>\n","protected":false},"author":1385,"featured_media":24561,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[640],"tags":[],"class_list":["post-32231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/32231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/1385"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=32231"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/32231\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media\/24561"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=32231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=32231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=32231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}