{"id":31460,"date":"2023-05-13T03:04:38","date_gmt":"2023-05-13T07:04:38","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?p=31460"},"modified":"2023-05-14T17:56:50","modified_gmt":"2023-05-14T21:56:50","slug":"how-will-knowing-yourself-and-managing-your-emotions-make-you-a-better-leader","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/how-will-knowing-yourself-and-managing-your-emotions-make-you-a-better-leader\/","title":{"rendered":"How will knowing yourself and managing your emotions make you a better leader"},"content":{"rendered":"\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" style=\"border:none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/26340486\/height\/100\/width\/\/thumbnail\/yes\/render-playlist\/no\/theme\/custom\/tdest_id\/606730\/custom-color\/f7a011\" height=\"100\" width=\"100%\" scrolling=\"no\" 0=\"allowfullscreen\" 1=\"webkitallowfullscreen\" 2=\"mozallowfullscreen\" 3=\"oallowfullscreen\" 4=\"msallowfullscreen\" class=\"iframe-class\" frameborder=\"0\"><\/iframe>\n\n<p class=\"p5\">Having a high IQ isn&#8217;t the most important thing for leadership. It helps, but intelligence isn&#8217;t enough to make a great leader.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p5\">It turns out that IQ without EQ, or emotional intelligence, doesn&#8217;t inspire teams to meet or exceed their goals. This EQ concept, popularized by <a href=\"https:\/\/www.danielgoleman.info\/\" rel=\"nofollow noopener\" target=\"_blank\"><span class=\"s1\">Daniel Goleman<\/span><\/a>, has been a crucial component of the leadership conversation for several years.<\/p>\n<p class=\"p5\">Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction.<\/p>\n<p class=\"p5\">EQ involves the ability to identify and manage our own emotions and the emotions of others, as well as understanding your reactions to situations and how they may affect others. In other words, leaders and customer service representatives who can remain calm and objective in stressful situations are more effective in their roles.<\/p>\n<p class=\"p5\">In this episode, we will delve into the concept of EQ, what it entails, and its impact on leadership and customer service strategies. We will explore the five realms of EQ, starting with knowing your emotions.<\/p>\n<p class=\"p7\">Here are some other key moments in the discussion:<\/p>\n<ul class=\"ul1\">\n<li class=\"li7\"><strong>03:26<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong> We introduce EQ and Goleman&#8217;s concept of the five realms of it, and how the first concept of it helped in Colin&#8217;s recent weight loss efforts.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li class=\"li7\"><strong>08:50<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong> Colin shares a story about how 30 years ago as a middle manager he went to a 360-degree feedback event that fundamentally changed how he thought about himself.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li class=\"li7\"><strong>12:51<\/strong> Ryan talks about how he likes that unlike intelligence, EQ is something you can work on and improve, no matter what you were given naturally.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li class=\"li7\"><strong>17:11<\/strong> Colin talks about the most silent transaction he ever had at the grocery store, and why that employee might be in the wrong position in the store.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li class=\"li7\"><strong>20:30<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong> We explain how well you deal with change is an essential part of EQ, particularly if you have some work to do.<\/li>\n<li class=\"li7\"><strong>28:55<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong> We summarize what we learned and how developing EQ can help one&#8217;s leadership as well as improve the <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a> their organization delivers.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"Apple-converted-space\">_________________________________________________________________<\/span><\/p>\n<p>Did you know we have a YouTube Channel too?\u00a0<a href=\"https:\/\/www.youtube.com\/c\/ColinShaw_CX?utm_source=Youtube&amp;utm_medium=LinkedIn+Article&amp;utm_campaign=Newsletter:+Fear\" rel=\"nofollow noopener\" target=\"_blank\">Check it out here<\/a>.<\/p>\n<p>Connect with Colin on LinkedIn\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/colinrjshaw\/\" rel=\"nofollow noopener\" target=\"_blank\">HERE<\/a>.<\/p>\n<p>Follow Colin on Twitter\u00a0<a href=\"https:\/\/twitter.com\/ColinShaw_CX?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" rel=\"nofollow noopener\" target=\"_blank\">HERE<\/a>.<\/p>\n<p>Click\u00a0<a href=\"https:\/\/beyondphilosophy.com\/our-team\/ryan-hamilton\/\">HERE<\/a>\u00a0to learn more about Professor Ryan Hamilton of Emory University.<\/p>\n<p>To learn more about Beyond Philosophy&#8217;s Suite of Services\u00a0<a href=\"https:\/\/beyondphilosophy.com\/cx-services\/\">Click here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Having a high IQ isn&#8217;t the most important thing for leadership. It helps, but intelligence isn&#8217;t enough to make a great leader.\u00a0 It turns out that IQ without EQ, or emotional intelligence, doesn&#8217;t inspire teams to meet or exceed their goals. This EQ concept, popularized by Daniel Goleman, has been a crucial component of the [&hellip;]<\/p>\n","protected":false},"author":3143,"featured_media":27706,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[640],"tags":[],"class_list":["post-31460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/31460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/3143"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=31460"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/31460\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media\/27706"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=31460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=31460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=31460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}