{"id":29529,"date":"2023-01-15T17:35:53","date_gmt":"2023-01-15T22:35:53","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?page_id=29529"},"modified":"2023-03-27T07:09:39","modified_gmt":"2023-03-27T11:09:39","slug":"christopher-frawley","status":"publish","type":"page","link":"https:\/\/beyondphilosophy.com\/about\/our-team\/christopher-frawley\/","title":{"rendered":"Christopher Frawley"},"content":{"rendered":"

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Christopher Frawley<\/span><\/strong><\/h1>\n

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\"chris<\/p>\n

Christopher Frawley is a customer experience<\/a> consultant with over 25 years of outstanding results for numerous firms in varied customer facing management disciplines. He currently assists companies to add customer value and improve business results as Senior Consultant with Beyond Philosophy, the global thought leading customer experience consultancy. Over the course of his career, Chris has developed a broad skill portfolio through a variety of diverse roles. He has experience in nearly every facet of sales and marketing \u2013 strategic planning, marketing, product management, ecommerce, experience design, program management, business development, operations, customer service, sales, and product support.<\/p>\n

Chris played a dominant role for travel automation company\u00a0Amadeus<\/strong>\u00a0in defining and executing their North American product strategy.<\/p>\n

At\u00a0Continental Airlines<\/strong>, he founded their e-commerce team, leading their pioneering customer self-service initiatives from electronic ticketing to internet booking to airport kiosks, internet check-in, and speech recognition.<\/p>\n

As a founding executive at\u00a0Eos<\/strong>\u00a0(a premium transatlantic airline start-up), Chris was instrumental in designing their customer experience, developing processes and policies that put customers at the center, and delivered the company\u2019s online customer platform.<\/p>\n

At low cost \u2013 low fare start-up airline\u00a0Skybus<\/strong>, he had the central responsibility for envisioning and implementing the airport customer experience.<\/p>\n

For\u00a0Frontier Airlines<\/strong>, Chris drove the coordination and implementation of their revamped fare system and improvements to their online customer experience.<\/p>\n

Chris\u2019s particular strength lies in translating customer and business desires into the successful vision, design, communication, and execution of customer experience initiatives that deliver both customer and business value.<\/p>\n

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Let’s talk…<\/span><\/h2>\n

…about how we can help you with your goals. Schedule a no-cost, no obligation consultation with us today.<\/span><\/p>\nContact us now\u00a0\u00a0\u00a0\u00a0<\/i><\/a>\n

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Christopher Frawley

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<\/span> Home<\/span><\/a><\/span> 5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div> Christopher Frawley is a customer experience consultant with over 25 years of outstanding results for numerous firms in varied customer facing management disciplines. He currently […]<\/p>\n","protected":false},"author":1385,"featured_media":0,"parent":29514,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-29529","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/1385"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=29529"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29529\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29514"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=29529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}