{"id":29525,"date":"2023-01-15T17:33:33","date_gmt":"2023-01-15T22:33:33","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?page_id=29525"},"modified":"2023-03-27T07:29:12","modified_gmt":"2023-03-27T11:29:12","slug":"zhecho-dobrev","status":"publish","type":"page","link":"https:\/\/beyondphilosophy.com\/about\/our-team\/zhecho-dobrev\/","title":{"rendered":"Zhecho Dobrev"},"content":{"rendered":"

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Zhecho Dobrev<\/span><\/strong><\/h1>\n

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Zhecho Dobrev is a Principal Consultant at Beyond Philosophy and author of the \u201cBig Miss: How Organizations Overlook the Value of Emotions<\/a>\u201d.<\/p>\n

For over 13 years as a part of the Beyond Philosophy team, Zhecho has been helping many of the world\u2019s most renowned organizations improve their Customer Experience<\/a> including American Express, FedEx, Heineken and Caterpillar to name a few. Zhecho has covered a large ground, having worked extensively in the US, Canada, UK, Europe, Middle East and East Asia. One of the clients Zhecho worked with as part of the Beyond Philosophy team\u2014Maersk Line, the world\u2019s largest container shipping company, improved their net promoter score by 40 points in 30 months, which led to a 10 percent rise in shipping volumes. A recent bank client that Zhecho has been working with went from second in NPS scores to a leader with more than 20 percent gap to the nearest follower.<\/p>\n

\"\"<\/p>\n

Over the years, Zhecho has been leading Beyond Philosophy\u2019s practice in a number of fields such as conducting advanced customer research and data analysis to uncover subconscious and emotional value drivers, as well as unmet customer needs in the market; helping organizations define their strategy and the experience they want to provide to customers; conducting Journey Mapping projects and applying Behavior Science principles in the redesign the experience, training management and aspiring customer experience professionals on the secrets to managing customer experience and so on. Lately, Zhecho has been exploring the use of more advanced and implicit research techniques such as Facial Emotion Recognition and also the use of AI in organizations.<\/p>\n

Zhecho is also a sought-after International Conference Speaker. He has spoken to Senior Executives at conferences to the likes of Caterpillar, Michelin, AT&T, Maersk Line and at International Customer Experience Conferences.<\/p>\n

Zhecho has an MBA from the University of Bedfordshire, UK and an MSc in International Relations from the University of Sofia, Bulgaria.<\/p>\n

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Let’s talk…<\/span><\/h2>\n

…about how we can help you with your goals. Schedule a no-cost, no obligation consultation with us today.<\/span><\/p>\nContact us now\u00a0\u00a0\u00a0\u00a0<\/i><\/a>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/beyondphilosophy.com\/wp-content\/uploads\/2022\/12\/lets-talk.jpg” title_text=”lets-talk” _builder_version=”4.19.0″ _module_preset=”default” z_index=”7″ width=”83.3%” custom_margin=”||-70vw||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.19.0″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Zhecho Dobrev

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<\/span> Home<\/span><\/a><\/span> 5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Zhecho Dobrev is a Principal Consultant at Beyond Philosophy and author of the \u201cBig Miss: How Organizations Overlook the Value of Emotions\u201d. For over 13 years […]<\/p>\n","protected":false},"author":1385,"featured_media":0,"parent":29514,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-29525","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/1385"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=29525"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29525\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/pages\/29514"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=29525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}