{"id":19848,"date":"2018-03-17T01:00:48","date_gmt":"2018-03-17T05:00:48","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?p=19848"},"modified":"2019-12-10T07:08:50","modified_gmt":"2019-12-10T12:08:50","slug":"why-dont-organizations-understand-their-customers","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/why-dont-organizations-understand-their-customers\/","title":{"rendered":"Why Don&rsquo;t Organizations Understand Their Customers?"},"content":{"rendered":"<p>Too many organizations don&#8217;t know what customers really want! They blindly undertake research and then wonder why the rest of the organization ignores it. <strong>Colin Shaw<\/strong> &amp; <strong>Professor Ryan Hamilton<\/strong> discuss why this is the case and what organizations should be doing to ensure success.<\/p>\n\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe loading=\"lazy\" style=\"border:none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/6264400\/height\/100\/width\/480\/thumbnail\/yes\/render-playlist\/no\/theme\/custom\/tdest_id\/606730\/custom-color\/f7a011\" height=\"100\" width=\"480\" scrolling=\"no\" 0=\"allowfullscreen\" 1=\"webkitallowfullscreen\" 2=\"mozallowfullscreen\" 3=\"oallowfullscreen\" 4=\"msallowfullscreen\" class=\"iframe-class\" frameborder=\"0\"><\/iframe>\n\n","protected":false},"excerpt":{"rendered":"<p>Too many organizations don&#8217;t know what customers really want! They blindly undertake research and then wonder why the rest of the organization ignores it. Colin Shaw &amp; Professor Ryan Hamilton discuss why this is the case and what organizations should be doing to ensure success.<\/p>\n","protected":false},"author":3143,"featured_media":24561,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[640],"tags":[],"class_list":["post-19848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/19848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/3143"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=19848"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/19848\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media\/24561"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=19848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=19848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=19848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}