The worlds best in-flight experiences revealed!!<\/p>\n
Author: Colin Shaw<\/p>\n
I travel across the pond a lot and I know the in-flight experience is where airlines can win or lose on their customer experince.<\/strong><\/p>\n The Airline Passenger Experience Association\u2019s (APEX) announced their annual Passenger Choice Awards and awarded both Virgin America and V Australia for providing the \u201cBest Overall Passenger Experience\u201d, in the large and small airline categories respectively. I know that Virgin America can sometimes be that little bit more pricy than competitors but are customers willing to pay this premium for a better customer experience<\/a>?<\/p>\n What\u2019s the best inflight experience you\u2019ve ever had? Do you pay a premium for a better customer experience?<\/p>\n Here is the full list of winners:<\/p>\n Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET)<\/strong> V Australia<\/p>\n Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET)<\/strong> Virgin America<\/p>\n Best in Region<\/strong>: Europe British Airways<\/p>\n Best in Region<\/strong>: Asia and Australasia<\/strong> Singapore Airlines, Ltd<\/p>\n Best in Region: Americas<\/strong> Virgin America<\/p>\n Best in Region: Middle East<\/strong> Emirates<\/p>\n Best Inflight Publication TAM<\/strong> Airlines<\/p>\n Best IFE User Interface <\/strong>V Australia<\/p>\n Best Inflight Connectivity & Communications Virgin <\/strong>America<\/p>\n Best Inflight Video Air<\/strong> New Zealand<\/p>\n Best Cabin Ambiance JetBlue<\/strong> Airways<\/p>\n Best Ground Experience Virgin <\/strong>America<\/p>\n Read the original article from the Independent here<\/a><\/p>\n