{"id":1757,"date":"2010-06-04T00:00:00","date_gmt":"2010-06-04T00:00:00","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1757"},"modified":"2019-12-05T05:38:47","modified_gmt":"2019-12-05T10:38:47","slug":"thought-leadership-customer-experience-and-you-2010","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/thought-leadership-customer-experience-and-you-2010\/","title":{"rendered":"Thought Leadership, the Customer Experience, and you in 2010"},"content":{"rendered":"<p>Thought Leadership, the <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a>, and you in 2010&#8230;.<\/p>\n<p>Author: Colin Shaw<\/p>\n<p><strong>It\u2019s 2010 and some people are still yet to understand the impact of the internet.<\/strong><\/p>\n<p>I still see organisations behaving like they are still in the 20th Century. The brands that are excelling in this century are brands that provide a great customer experience, are open to customers and proactive in adapting to a changing media landscape. Tim Parker over at Social Media Today has written a great blog post on the new rules for organisations in the 21st Century, and how much the brand-customer power shift has affect business.<\/p>\n<p>\u201cThis post is not about the technology \u2013 it\u2019s primarily about how behaviors and expectations have changed \u2013 and the changes are substantial.\u201d<\/p>\n<p>So far Tim has covered the new breed of customers, online audiences, influencers and blogs. I\u2019m not entirely in agreement that it has just been the advent of social media that has led to this shift in thinking &amp; behaviour, but Tim covers the key changes to the relationship between consumers and organisations.<\/p>\n<p><strong>The New Rules of Thought Leadership <a href=\"http:\/\/socialmediatoday.com\/index.php?q=SMC\/189665\" rel=\"nofollow noopener\" target=\"_blank\">[part one]<\/a> and <a href=\"http:\/\/socialmediatoday.com\/index.php?q=SMC\/191732&amp;utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed:+Smcblogs+(SMC:blogs)&amp;utm_content=Google+Reader\" rel=\"nofollow noopener\" target=\"_blank\">[part two]<\/a><\/strong><\/p>\n<p>Tim will be going onto rules 5 &amp;6 next week so check back to <a href=\"http:\/\/socialmediatoday.com\/\" rel=\"nofollow noopener\" target=\"_blank\">socialmediatoday.com<\/a> for more.<\/p>\n<p>&nbsp;<\/p>\n<p>By Colin Shaw | Published: June 4, 2010<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thought Leadership, the Customer Experience, and you in 2010&#8230;. Author: Colin Shaw It\u2019s 2010 and some people are still yet to understand the impact of the internet. I still see organisations behaving like they are still in the 20th Century. The brands that are excelling in this century are brands that provide a great customer [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[83,110,6],"tags":[],"class_list":["post-1757","post","type-post","status-publish","format-standard","hentry","category-customer-experience-1","category-customer-service","category-thought-leadership"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1757"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1757\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}