My wife, Lorraine, has a reputation with our friends for always being late. It is not that she does this intentionally, but to be honest she is a little disorganized and easily distracted. An hour before we are going out she will start to do something that will \u201cwill only take 5 minutes\u201d. Of course it doesn\u2019t.<\/p>\n
The next step is she realizes she is late and can become stressed and be short in her tone. Fortunately, I am at the other end of the scale and rarely get upset, I have learned to just ignore this and stay out of her way! Our friends have learned not to worry that she is late or just tell us an earlier time to meet if it\u2019s important. Effectively, it is now institutionalized.<\/p>\n
On flying around the US just recently I was having my usual bad experience with all the American Airlines and I thought \u2018my goodness it is just like being married to Lorraine!\u2019 They are always late. The people are always stressed and, therefore, always talk to you in a bad tone and treat you with contempt. On a recent flight to Milwaukee I turned up at the check in desk and the guy said \u201cthe flight is cancelled\u201d. Nothing else, no sorry, no explanation of why, he didn\u2019t even raise his head! His total signal was \u2018I couldn\u2019t care less about you\u2019. I guess the reason that the airlines are always late is the same reason as Lorraine, disorganization and being distracted from the main goal, serving the customers.<\/p>\n