{"id":1564,"date":"2009-09-23T00:00:00","date_gmt":"2009-09-23T00:00:00","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1564"},"modified":"2019-11-30T04:02:29","modified_gmt":"2019-11-30T09:02:29","slug":"how-retain-customers-recession","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/how-retain-customers-recession\/","title":{"rendered":"How to retain customers in a recession."},"content":{"rendered":"<p><strong>What is the <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a> you are trying to deliver?<\/strong><\/p>\n<p><strong>What emotions are you trying to evoke? What do your customers really want?<\/strong><\/p>\n<p><strong>What should you do first?<\/strong><\/p>\n<p>These questions were answered in the keynote address given by Colin Shaw at the Call Centre &amp; Customer Management Expo in the Birmingham NEC, Tuesday 22nd of September.<\/p>\n<p>Have a look at the presentation: How to retain customers in a recession (PDF)<\/p>\n<p>An event full of interactivity which covered topics such as:<\/p>\n<p>\u2022<strong>Why customers leave.<\/strong><br \/>\n<strong>\u2022What strategic questions your company needs to answer.<\/strong><br \/>\n<strong>\u2022Which are the steps to build an emotional engaging experience.<\/strong><br \/>\n<strong>\u2022What is the subconscious message you are delivering?<\/strong><br \/>\n<strong>\u2022What is Emotional Signature? What emotions drive or destroy value to your business?<\/strong><br \/>\n<strong>\u2022How to anticipate customers\u2019 needs.<\/strong><br \/>\n<strong>\u2022How to design an emotionally engaging experience.<\/strong><\/p>\n<p>By Colin Shaw | Published: September 23, 2009<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is the Customer Experience you are trying to deliver? What emotions are you trying to evoke? What do your customers really want? What should you do first? These questions were answered in the keynote address given by Colin Shaw at the Call Centre &amp; Customer Management Expo in the Birmingham NEC, Tuesday 22nd of [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[83,101],"tags":[],"class_list":["post-1564","post","type-post","status-publish","format-standard","hentry","category-customer-experience-1","category-management"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1564"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1564\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}