{"id":15559,"date":"2015-11-22T13:11:39","date_gmt":"2015-11-22T18:11:39","guid":{"rendered":"https:\/\/beyondphilosophy.com\/?p=15559"},"modified":"2016-05-18T15:22:15","modified_gmt":"2016-05-18T19:22:15","slug":"10-things-to-do-when-leading-in-turmoil","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/10-things-to-do-when-leading-in-turmoil\/","title":{"rendered":"10 Things to Do When Leading in Turmoil"},"content":{"rendered":"<p>How do you lead in times of turmoil or growth? The answer is: leadership and communication. In times of turmoil, people look to leaders to lead. All too often in corporate life, however, these times are when leaders run and hide.<br \/>\n<!--more--><\/p>\n<p>To that end, <strong>here are ten things leaders need to do in times of turmoil and growth<\/strong>:<\/p>\n<ol>\n<li><strong>Be seen and seen often<\/strong>. Their teams need to see them as a constant even when everything else is changing. When the leader can\u2019t be seen, there is no unifying element to help make people though the transition. Their constant presence will help the team digest the turmoil in the organization.<\/li>\n<li><strong>Embrace honesty<\/strong>. \u00a0It is best to acknowledge the issues and mistakes that led to this situation. When you are honest\u2014even when honesty is difficult\u2014you build a foundation of trust with your team. If they trust you are direct with them about the severity of the storm, they are more likely to weather it with you.<\/li>\n<li><strong>Set out the plan. <\/strong>As a leader, your job is to help your people understand how the organization is going to get through this tumultuous time. You must strategize and communicate your plan to the team, with a set framework and guiding principles that forge a path to success. However, it is never a bad thing to have an ear open for suggestion. I always say, \u201cNone of us is as clever as all of us.\u201d<\/li>\n<li><strong>Roll up your sleeves.<\/strong> Leaders need to work hard and <em>be seen<\/em> working as hard (if not harder) than everyone else.<\/li>\n<li><strong>Situate yourself on the front lines.<\/strong> Leaders should be with the troops, not in their ivory towers issuing instructions from on high. This image of the leadership from afar reminds me of a line from a Pink Floyd song, \u201cForward they cried from the rear and the front ranks died.\u201d While I love the lyric, the idea behind it is wrong.<\/li>\n<li><strong>Communicate regularly.<\/strong> If you have any doubt about how much communication is too much, err on the side of over-communicating.<\/li>\n<li><strong>Encourage, don\u2019t discourage.<\/strong> I will refer to a nugget of wisdom from my mum, here: You catch more flies with honey than vinegar.<\/li>\n<li><strong>Put your feelings to one side<\/strong>. This time is about your people, not about you. A true leader puts his people first and him or herself second.<\/li>\n<li><strong>Stick to your principles.<\/strong> Principles are easy to keep until they are tested. At times like these, you must have the courage of your convictions.<\/li>\n<li><strong>Find your patience.<\/strong> Haste makes waste and in times of growth or turmoil, you can\u2019t afford waste.<\/li>\n<\/ol>\n<p>Leading in times of turmoil or growth is not for the faint of heart. It takes a leader to keep it together when the going gets tough. Show your team you are the leader they need to get to the other side of this time, and they will reward you with an organization that will follow you to greatness.<\/p>\n<p><em>If you enjoyed this post, you might be interested in the following blogs:<\/em><\/p>\n<ul>\n<li><em><a href=\"https:\/\/beyondphilosophy.com\/cracking-employee-engagement-through-leadership\/\" target=\"_blank\"><em>Cracking Employee Engagement Through Leadership<\/em><\/a><\/em><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/beyondphilosophy.com\/virgin-shows-links-between-employee-experience-and-customer-experience\/\" target=\"_blank\"><em>Virgin Shows Links Between Employee Experience and Customer Experience<\/em><\/a><\/li>\n<\/ul>\n<ul>\n<li><em><a href=\"https:\/\/beyondphilosophy.com\/employee-culture-amazon-top-bank-america-isnt\/\" target=\"_blank\">Employee Culture: Why Amazon is on Top and Bank of America Isn\u2019t<\/a><\/em><\/li>\n<\/ul>\n<p><a href=\"https:\/\/beyondphilosophy.com\/our-team\/colin-shaw\/?utm_source=linkedin&amp;utm_medium=pulse&amp;utm_campaign=n2n\" target=\"_blank\"><em>Colin Shaw<\/em><\/a><em> is the founder and CEO of<\/em><a href=\"http:\/\/bit.ly\/189lvWr\" target=\"_blank\" rel=\"nofollow noopener\"> <em>Beyond Philosophy<\/em><\/a><em>, one of the world&#8217;s first organizations devoted to <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">customer experience<\/a>. Colin is an international author of<\/em><a href=\"http:\/\/bit.ly\/IrQ8uB\" target=\"_blank\" rel=\"nofollow noopener\"> <em>four bestselling books<\/em><\/a><em> and an engaging keynote speaker.<\/em><\/p>\n<p><em>Colin is proud to be recognized by <a href=\"http:\/\/bit.ly\/BQ18-64\" target=\"_blank\" rel=\"nofollow noopener\">Brand Quarterly\u2019s as one of the \u2018Top 50 Marketing Thought Leaders over 50\u2019<\/a>.<\/em><\/p>\n<p><em>Follow Colin Shaw on Twitter<\/em><a href=\"http:\/\/bit.ly\/1hxF3H7\" target=\"_blank\" rel=\"nofollow noopener\">\u00a0<em>@ColinShaw_CX<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do you lead in times of turmoil or growth? The answer is: leadership and communication. In times of turmoil, people look to leaders to lead. All too often in corporate life, however, these times are when leaders run and hide.<\/p>\n","protected":false},"author":12,"featured_media":15560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[97,608],"tags":[],"class_list":["post-15559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","category-leadership"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/15559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=15559"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/15559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media\/15560"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=15559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=15559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=15559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}