{"id":1488,"date":"2010-07-28T00:00:00","date_gmt":"2010-07-28T00:00:00","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1488"},"modified":"2019-11-28T02:32:27","modified_gmt":"2019-11-28T07:32:27","slug":"facebook-second-worst-online-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/facebook-second-worst-online-satisfaction-survey\/","title":{"rendered":"Facebook second worst in online satisfaction survey"},"content":{"rendered":"<p>Facebook second worst in online satisfaction survey !!!<\/p>\n<p>Author: Colin Shaw<\/p>\n<p><strong>The world\u2019s largest social network isn\u2019t keeping everyone satisfied.<\/strong><\/p>\n<p>Facebook received only 64 out of 100 in the recent publication of the 2010 American Customer Survey Index [conducted by ForeSee Results]. This was just one point ahead of befallen competitor Myspace. Despite the recent successful news about reaching the 500 million member mark, Facebook continues to suffer bad press \u2013 ranging from the continuing issues surrounding user privacy, or CEO Mark Zuckerbergs nervous demeanor during interviews to the negative sentiment expressed from the company around the upcoming release of the movie The Social Network.<\/p>\n<p>It\u2019s an interesting result considering Facebook is merely a platform to be social online with your friends, and any negative sentiment around the experience would be about the platform itself, rather than the interaction with the content (your friends).<\/p>\n<p>What\u2019s your <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">customer experience<\/a> of Facebook, or other social networks? If you were in Zuckerbergs position, how would you improve their customer experience?<\/p>\n<p>Check out the orignal Mashable link<a href=\"http:\/\/mashable.com\/2010\/07\/20\/facebook-survey\/?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed:+Mashable+(Mashable)\" rel=\"nofollow noopener\" target=\"_blank\"> here<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>By COLIN SHAW | Published: JULY 28, 2010<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facebook second worst in online satisfaction survey !!! Author: Colin Shaw The world\u2019s largest social network isn\u2019t keeping everyone satisfied. Facebook received only 64 out of 100 in the recent publication of the 2010 American Customer Survey Index [conducted by ForeSee Results]. This was just one point ahead of befallen competitor Myspace. Despite the recent [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[102,92],"tags":[],"class_list":["post-1488","post","type-post","status-publish","format-standard","hentry","category-market-research","category-social-media"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1488"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1488\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}