{"id":1460,"date":"2009-07-23T00:00:00","date_gmt":"2009-07-23T00:00:00","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1460"},"modified":"2019-11-27T04:54:14","modified_gmt":"2019-11-27T09:54:14","slug":"emotions-will-drive-or-destroy-value-your-business","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/emotions-will-drive-or-destroy-value-your-business\/","title":{"rendered":"Emotions will Drive or Destroy value in your business."},"content":{"rendered":"<p>Emotions will \u201cDrive\u201d or \u201cDestroy\u201d value in your business. They\u2019re the core of the <a href=\"https:\/\/beyondphilosophy.com\/customer-experience\/\">Customer Experience<\/a> of any organization and the basis of \u201c<a href=\"\/book\">The DNA of Customer Experience<\/a>\u201d, the last book published by Colin Shaw; the culmination of two years of research conducted in the US and The UK.<\/p>\n<p>By Colin Shaw | Published: July 23, 2009<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emotions will \u201cDrive\u201d or \u201cDestroy\u201d value in your business. They\u2019re the core of the Customer Experience of any organization and the basis of \u201cThe DNA of Customer Experience\u201d, the last book published by Colin Shaw; the culmination of two years of research conducted in the US and The UK. By Colin Shaw | Published: July [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[83],"tags":[],"class_list":["post-1460","post","type-post","status-publish","format-standard","hentry","category-customer-experience-1"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1460"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1460\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}