{"id":1387,"date":"2010-09-29T11:00:00","date_gmt":"2010-09-29T11:00:00","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1387"},"modified":"2019-11-25T07:10:50","modified_gmt":"2019-11-25T12:10:50","slug":"cost-poor-customer-service-report","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/cost-poor-customer-service-report\/","title":{"rendered":"The cost of poor Customer Service [report]"},"content":{"rendered":"<p>The cost of poor Customer Service [report]<\/p>\n<p>Author: Colin Shaw<\/p>\n<p><strong>Genesys have released this insightful report into The Cost of Poor Customer Service: The Economic Impact of the Customer Experience in the U.S.<\/strong><\/p>\n<p>The report offers 8 pages of research into how a poor customer experience is costing organisations $83 million in the U.S. alone. Although the report has some hard hitting facts (such as 65% of customers have ended relationships due to poor customer service) it isn\u2019t all doom and gloom as Genesys offer some advice on starting steps for rectifying this nationwide decline.<\/p>\n<p>\u201cThe first step should be to understand and measure the direct business impact of customer service, and identify the gaps between the customer experience and expectations.\u201d<\/p>\n<p>Download the report<a href=\"http:\/\/www.genesyslab.com\/system\/files\/Genesys_US_Survey09_screen.pdf\" rel=\"nofollow noopener\" target=\"_blank\"> here<\/a> and leave a comment below with your thoughts on the findings.<\/p>\n<p>By COLIN SHAW | Published: SEPTEMBER 29, 2010<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The cost of poor Customer Service [report] Author: Colin Shaw Genesys have released this insightful report into The Cost of Poor Customer Service: The Economic Impact of the Customer Experience in the U.S. The report offers 8 pages of research into how a poor customer experience is costing organisations $83 million in the U.S. alone. [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[102],"tags":[],"class_list":["post-1387","post","type-post","status-publish","format-standard","hentry","category-market-research"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1387"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1387\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1387"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1387"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}