{"id":12965,"date":"2014-08-27T13:41:42","date_gmt":"2014-08-27T12:41:42","guid":{"rendered":"http:\/\/www.beyondphilosophy.com\/?p=12965"},"modified":"2020-03-31T07:04:31","modified_gmt":"2020-03-31T11:04:31","slug":"can-learn-googles-empowered-culture","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/can-learn-googles-empowered-culture\/","title":{"rendered":"What We Can Learn from Google\u2019s Empowered Culture"},"content":{"rendered":"

In 2014, Google topped the Fortune 100 Best Companies to Work for list<\/a>, a place that they have been happy to occupy every year since 2012. But it\u2019s hardly a surprise, because Googlers are an empowered team. The empowered culture that Google has created is exactly the kind of culture that creates an excellent customer experience<\/a>.<\/p>\n

Great Customer Experiences Are Enabled through Inspirational Leadership.<\/strong><\/p>\n

Organizational cultures, both positive and negative and the effects that they have on the customer experience. “The Seven Philosophies of Building Great Customer Experience”<\/a> break down the customer experience into 7 different parts and stress the critical role that leaders, culture and people play in the building of great ones.<\/p>\n

\"Google<\/p>\n

For today\u2019s post, \u00a0I want to focus on the fourth philosophy, which is:<\/p>\n

Great Customer Experiences are enabled through inspirational leadership, an empowering culture and empathetic people who are happy and fulfilled.<\/strong><\/p>\n

When you read the fourth philosophy, it\u2019s no surprise that Googlers feel that way about where they work. Larry Page, CEO and Co Founder of Google had this to say about building a great company culture:<\/p>\n

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\u201cIt\u2019s important that the company be a family, that people feel that they\u2019re part of the company and that the company is like a family to them. When you treat people that way, you get better productivity.\u201d<\/a><\/p>\n<\/blockquote>\n

Google clearly has happy people. In the recent survey of 1301 employees, employees gave Google a 99% rating on great challenges, which includes training and chances at advancement. Google also scored 99% approval on atmosphere, great rewards, great pride of working there. In addition they scored 98% on great communication and great bosses.<\/p>\n

One employee was quoted in the survey as saying:<\/p>\n

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\u201cInnovation is the driver of everything we do. I can take pride in that. No one settles for less than their best.\u201d<\/p>\n<\/blockquote>\n

And innovate, they do. An example I wrote about \u00a0recently is the Google Help Outs<\/a>, a service where users can ask experts via video for help with a project. Innovation is so key at Google that Page did a TED Talk about it in March Earlier this year.<\/p>\n