{"id":1233,"date":"2008-02-08T06:43:22","date_gmt":"2008-02-08T06:43:22","guid":{"rendered":"http:\/\/bp.rajeshkurikayar.co.uk\/?page_id=1233"},"modified":"2019-11-30T03:16:31","modified_gmt":"2019-11-30T08:16:31","slug":"how-build-emotional-connection-customers","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/how-build-emotional-connection-customers\/","title":{"rendered":"How to Build an Emotional Connection with Customers"},"content":{"rendered":"

Learn actual tactics you can implement to emotionally engage with your customer base and drive customer loyalty.<\/p>\n

Speakers Panel<\/h2>\n

Steven Walden<\/a>, <\/strong>Senior Head of Research and Consulting
\nKalina Janevska<\/strong>, Consultant, Business Psychologist
\nColin Shaw<\/a>,<\/strong> CEO, Founder, and author of three international best selling Customer Experience books
\n\u00a0 <\/strong><\/span><\/p>\n

Program<\/h2>\n

Originally aired July 13, 2010<\/h3>\n

Is customer retention an issue for you? In this webinar, we focus on creating an emotional connection with your customers that can build long-term loyalty. Using the insurance industry as an example, our latest \u2018Experience Tracker\u2019 research looks at a new alternative to traditional forms of market segmentation: Emotional segmentation.<\/p>\n

Learning objectives<\/h2>\n
    \n
  • Understand the impact of customer experience on switching and churn behavior.<\/li>\n
  • Learn actual tactics you can implement to emotionally engage with your customer base and drive customer loyalty.<\/li>\n
  • Ideas how to engage senior executives and educate your employees to transform the customer experience (physical, functional, emotional) while potentially reducing costs and enhancing customer perceptions. (ie, customer letters of commendations \u2013 “wow what a great experience…I told everyone I know ….”)<\/li>\n
  • Learn about a new emotional segmentation technique and insights that can help differentiate your company from the competition while improving customer retention and customer acquisition strategies.<\/li>\n<\/ul>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Learn actual tactics you can implement to emotionally engage with your customer base and drive customer loyalty. Speakers Panel Steven Walden, Senior Head of Research and Consulting Kalina Janevska, Consultant, Business Psychologist Colin Shaw, CEO, Founder, and author of three international best selling Customer Experience books \u00a0 Program Originally aired July 13, 2010 Is customer […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1233","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=1233"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/1233\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=1233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=1233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=1233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}