{"id":11358,"date":"2013-10-30T07:47:30","date_gmt":"2013-10-30T07:47:30","guid":{"rendered":"http:\/\/www.beyondphilosophy.com\/?p=11358"},"modified":"2019-10-05T09:51:10","modified_gmt":"2019-10-05T13:51:10","slug":"disruptive","status":"publish","type":"post","link":"https:\/\/beyondphilosophy.com\/disruptive\/","title":{"rendered":"Are You Being Disruptive?"},"content":{"rendered":"

\"Are<\/a>You can\u2019t make an omelette without breaking a few eggs<\/i>. This is a phrase I often use with my clients. I am in the game of helping organizations improve the Customer Experience<\/a>. What we know today is most Customer Experiences are poor or at best, average. This means that the organization has to change but often I have visited clients and they seem reluctant to make changes. I impress upon them that \u2018if you always do what you have always done, you will always get what you always got<\/i>\u2019. In other words carry on doing the same old things and you\u2019ll get the same old results. Thus any change is difficult.<\/p>\n

One of the ways I measure if the organization is making progress is how many arguments they have. I tell the people running the projects they have to be disruptive. If they aren\u2019t disruptive they are not doing their job properly. Let me be clear, being disruptive does not mean aggressive, it needs to be done with the right intention, at the right time, but one thing is for certain if you are not disruptive you will not make progress.<\/p>\n

This is what the great Steve Jobs said about this:<\/p>\n

<\/i>\u201cHere’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes… the ones who see things differently — they’re not fond of rules… You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things… they push the human race forward, and while some may see them as the crazy ones, we see genius, because<\/i>\u00a0<\/i>the ones who are crazy enough to think that they can change the world, are the ones who do.\u201d<\/i><\/b><\/p>\n

All too often I see people making excuses of why they can\u2019t do things. This is an image by MP Bumsted<\/a>, Biocultural Science & Management:<\/p>\n

\"50Reasons\"<\/a><\/p>\n

I am sure, like me, you have heard many of these, many times.<\/p>\n

If you are not being disruptive you are not making progress! Have a disruptive day!<\/p>\n\n\n\n
\nColin Shaw<\/a> is founder & CEO of Beyond Philosophy, one of the world\u2019s first organizations devoted to customer experience. Colin is an international author of four best-selling books & recognized Business Influencer<\/a> by LinkedIn. Beyond Philosophy<\/a> provide consulting, specialised<\/span> research & training from our Global Headquarters in Tampa, Florida, USA.
\n
\nFollow Colin Shaw on Twitter: <\/span>@ColinShaw_CX<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

You can\u2019t make an omelette without breaking a few eggs. This is a phrase I often use with my clients. I am in the game of helping organizations improve the Customer Experience. What we know today is most Customer Experiences are poor or at best, average. This means that the organization has to change but […]<\/p>\n","protected":false},"author":12,"featured_media":11360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-11358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-experience"],"_links":{"self":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/11358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/comments?post=11358"}],"version-history":[{"count":0,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/posts\/11358\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/media?parent=11358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/categories?post=11358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beyondphilosophy.com\/wp-json\/wp\/v2\/tags?post=11358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}